e-Bill is an electronic billing that delivers your bills electronically to your registered email address. It eliminates the risk of losing bills in the mail and the hassle of managing physical paper copies.
Here’s how e-Bill works:
You can register e-Bill at IWK Customer Portal or through the Indah Water mobile app
Each Sewerage Account Number can only be linked to a single e-Bill, which is delivered to a single email address. However, you can register multiple Sewerage Account Numbers to the same registered email address.
Once you have registered for e-Bill, you will no longer receive hardcopy bills in the mail.
Soon, there will be a minimum fee imposed on each request for a hard copy bill.
e-Bill offers a convenient and eco-friendly way to receive and manage your sewerage bills electronically, reducing the need for physical paper bills.
According to Regulation (9) of the Water Service Industry (Sewerage Services Charges) Regulations 2022, it states that:
"Any person who sells or transfers any premises in respect of which sewerage services charges have been incurred for sewerage services provided by the services licensee, shall continue to be liable for the payment of all sewerage services charges payable in respect of the premises unless prior notice has been given to the service licensee in relation to such sale or transfer."
"Nothing in these Regulations shall affect the liability of the purchaser or transferee to pay the sewerage services charges in respect of the premises referred to in subregulation (1) or affect the right of the service licensee to recover the sewerage services charges from the purchaser or transferee."
IWK will no longer entertain requests to apportion outstanding sewerage charges between the vendor and purchaser. Additionally, we are unable to waive any charges accrued by the previous owner (vendor/transferee). It is the responsibility of all parties involved in the sale and purchase of a property to ensure that any outstanding IWK bills are fully settled during or prior to the completion of the transaction. In accordance with prevailing regulations, IWK reserves the right to recover any unpaid charges from the current owner (purchaser) of the premises.
The above also applies to rental premises, whereby owners will be liable for any outstanding incurred by their tenants.
You are encouraged to leave the excess payment to off-set future charges or request to transfer to another Sewerage Account Number. If neither option is available, then you may request for a refund.
Request to transfer (Please refer Customer Portal Guides)
Please log in Customer Portal and proceed to e-Submission, thereafter select Payment Transfer
Upload supporting documents such following:
Completed Payment Transfer form
A clear copy of Payment proof with payment details
Request to refund (Please refer Customer Portal Guides)
Please log in Customer Portal and proceed to e-Submission, thereafter select Payment Transfer
At Step 3, please select Refund and complete the details
Upload the following supporting documents
Completed Letter of Indemnity
Completed Letter of Authority & Discharge by Owner
Copy of NRIC
Copy of Bank Account Details
Clear Copy of Payment Proof including payment details
Form 13 and Form 49 (applicable for company)
If you have made a payment to the wrong SAN, you may request a transfer to the correct SAN by following the steps below:
Request to transfer (Please refer Customer Portal Guides)
Please log in Customer Portal and proceed to e-Submission, thereafter select Payment Transfer
Upload supporting documents such following:
Completed Payment Transfer form
A clear copy of Payment proof with payment details
Request to refund (Please refer Customer Portal Guides)
Please log in Customer Portal and proceed to e-Submission, thereafter select Payment Transfer
At Step 3, please select Refund and complete the details
Upload the following supporting documents
Completed Letter of Indemnity
Completed Letter of Authority & Discharge by Owner
Copy of NRIC
Copy of Bank Account Details
Clear Copy of Payment Proof including payment details
Form 13 and Form 49 (applicable for company)
You may request for an instalment plan to help settle your outstanding sewerage bills.
However, please note that this request is subject to approval, and certain requirements must be fulfilled
Instalment Plan (please refer to the Customer Portal Guide)
Please log in to the Customer Portal and proceed to the e-Submission section, then select Instalment Plan.
Once the e-Submission details are completed, we will review your application and notify you of the outcome upon approval.
It is important to adhere to the agreed instalment plan diligently. Failure to make monthly instalment payments as scheduled will automatically nullify the instalment plan, and IWK reserves the right to demand full settlement of the remaining outstanding amount as a lump sum payment without any further notice.
IWK appoints Debt Collection Agencies (DCA) to assist our collection activities which may include contacting customers via calls, SMS, sending notices, or making visits to customer premises. Your account may be automatically assigned to an authorized DCA for collection activities, if you fail to clear your outstanding sewerage charges.
We adhere to our privacy policy in regards to the disclosure of Personal Data. You may read abouit at https://www.iwk.com.my/privacy-policy in particularly to ‘Disclosure of Personal Data’
If you are in doubt, please log in to IWK Customer Portal or Indah Water mobile app to view your Sewerage Account details and status. Should there be an outstanding, please proceed to make full settlement via our IWK Customer Portal or Indah Water mobile app.
To prevent this, it’s important to promptly settle your sewerage bills when it is due. This will help you to maintain a good payment record and protect your credit history.
Your name is listed in CTOS if you have defaulted on your outstanding sewerage bills, even after receiving several reminders from IWK.
To have your name removed from IWK CTOS tagging, it is necessary to settle any outstanding sewerage bills, Letter of Demand (LoD) charges, and CTOS fees. Once IWK receives full settlement, including LoD and CTOS fees, we will promptly inform CTOS Malaysia to delist your name.
To prevent this, it’s important to promptly settle your sewerage bills when it is due. This will help you to maintain a good payment record and protect your credit history.